Last updated: 10 November 2026
Ausphex Pty Ltd (ABN 31 604 247 323) (“Ausphex”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and disclose personal information through our website, ausphex.com.au. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
When you send us an enquiry. Our contact form asks for:
- the type of enquiry
- your full name
- your organisation or company
- your email address
- your phone number (optional)
- your message
When you visit our website. Our website does not use cookies for visitors and does not use analytics, advertising or tracking tools. Like most websites, our hosting provider automatically records technical information when pages are requested, such as your IP address, browser type, the pages viewed and the date and time. This is used to operate and secure the website.
To protect the contact form from spam, we briefly use your IP address in a non-identifying (hashed) form to limit repeated submissions. It is discarded after 10 minutes and is not stored with your enquiry.
Health and other sensitive information
We do not ask for health or other sensitive information through our website. Please do not include personal medical information in your enquiry. If you do, we will only use it to respond to you and may delete it.
How we use your information
We use the information you provide to:
- respond to your enquiry and communicate with you about it
- discuss potential research, clinical or commercial collaborations you have asked about
- keep a record of our correspondence
- maintain the security of our website
- comply with our legal obligations
We will not use your information to send you marketing without your consent, and we do not sell personal information.
Who we share your information with
We may share your information with:
- Ausphex staff who need it to respond to your enquiry
- service providers who help us operate our website and email, such as our website hosting provider, on the condition that they use it only to provide those services
- our professional advisers, where necessary
- government authorities or others where required or authorised by law
Overseas disclosure
Our website hosting and email providers may store or process information outside Australia. Where information is disclosed overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles.
How we store and protect your information
Enquiries are stored securely in our website’s database and in our business email system. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep enquiries for as long as we need them to respond and to maintain our business records, and then securely delete or de-identify them, unless we are required by law to keep them longer.
Accessing and correcting your information
You can ask to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity first.
Complaints
If you have a concern about how we have handled your personal information, please contact us first. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
Privacy enquiries can be sent to:
Ausphex Pty Ltd
Email: info@ausphex.com.au
Post: Suite 9 / 26-32 Pirrama Road, Jones Bay Wharf, Pyrmont NSW 2009
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page.